GENERAL TERMS AND CONDITIONS OF SALE
General terms and conditions determine the functioning of the LabelProfi online store, the rights and obligations of the user and the store and regulate the business relationship between the online store and the buyer or user. The general terms and conditions apply to all users who use the online store services as registered users.
The Labelprofi online store is managed by the company LABELPROFI, proizvodnja in storitve d.o.o., Ozare 18A, 2380 Slovenj Gradec, registration number: 5871379000, which is an e-commerce services provider (hereinafter also the “seller”).
The buyer is bound by the general terms and conditions, which are effective at the time of the purchase (submission of the online order).
At the time of submitting the order, the user is made aware of the general terms and conditions of business every time and confirms his/her familiarity with them by submitting the order.
The online store is open every day, 24 hours a day. Due to various technical or other reasons, business through our online store or even access to the store is sometimes not possible. Therefore, the provider reserves the right to restrict or completely suspend access to the online store for a limited or indefinite period. The provider assumes no responsibility for the failure of the store due to lack of knowledge regarding the use, any consequences of misuse of the web shop, failure of the service due to a network failure, power failure or other technical disturbances that could interfere with its use temporarily or even for a long period of time.
Any matters not regulated by these General terms and conditions shall be governed by the rules of the Code of Obligations (Official Gazette of the Republic of Slovenia, No. 97/07 with amendments, hereinafter: OZ), the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 98/04 with amendments, hereinafter: ZVPot), the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/07, hereinafter: ZVOP-1) and other legislation applicable at the time of placing the order in the online store.
The subject General terms and conditions are published on the website https://www.labelprofi.com/ so that the buyer can get acquainted with them at any time.
DEFINITIONS
The Labelprofi online store allows the buyer to place an online order.
The seller in the online store Labelprofi is represented by the company LABELPROFI, proizvodnja in storitve d.o.o., Ozare 18A, 2380 Slovenj Gradec, registration number: 5871379000.
The buyer or user is a natural person or legal entity that places an order via the online store website with the obligation to pay and buys products offered by the seller.
The Controller of personal data is the company LABELPROFI, proizvodnja in storitve d.o.o., Ozare 18A, 2380 Slovenj Gradec, registration number: 5871379000.
USERS
The services of the LabelProfi online store can be used by anyone who registers as a user and places an order using a guest account.
Upon registering in the system, the user obtains a username that is the same as their e-mail address and a password. The username and password unambiguously define the user and are linked to the entered data. After registration, the user who wants to place an order must enter in the form “Personal data” the following personal data: name and surname or company of the user, address and tax number, e-mail address and contact phone number. By filling in the aforementioned data, the user acquires the right to proceed with the purchase once they check the box to accept the General terms and conditions and the box to agree with the processing of personal data for the purpose of providing online store services by the provider.
If the user wishes to change their e-mail address at any time later on, it can be done in their user account under “Change password”.
ORDER/CONCLUSION OF A DISTANCE CONTRACT
The procedure of placing an order/concluding a distance contract is carried out in the following steps:
Step 1: Choosing a product
In this step, the user (buyer) selects the type of product (roll labels, packaging on roll, stand-up pouch, flat pouch). For each type of product, an approximate delivery date is indicated.
Step 2: Order specification
In this step, the user (buyer) determines the individual characteristics of the product (label shape, dimension, material, type of winding, final appearance type, etc.) and clicks “Add to cart”.
The user (buyer) can view the cart, delete items, change quantities, etc. The buyer can leave the cart and continue to browse and order products, while the contents of the cart will remain unchanged.
At the bottom, the approximate cost of sending the items by post will be shown.
Step 3: Design file
The user (buyer) selects a file (graphic template) in the format .ai, .pdf or .psd. and uploads it by clicking “Add to cart”. To accomplish this, the user can consult the Design Instructions and Proposals.
The user (buyer) can view the cart, delete items, change quantities, etc. The buyer can leave the cart and continue to browse and order products, while the contents of the cart will remain unchanged.
Step 4: View the cart
The user (buyer) can view the shopping cart, delete items, change quantities and enter a possible promotional discount code or use a gift card. The buyer can leave the cart and continue to browse and order products, while the contents of the cart will remain unchanged.
After editing the shopping cart, the buyer confirms their agreement to the general terms and conditions by clicking on the opt-in box (“I agree to the terms and conditions”) and moves on to the next step of the purchase with the help of the “CHECKOUT” button. The content of the cart can be adjusted by the buyer at every step of the purchase, until the completion of the order.
Step 5: Entering personal data
If the user (buyer) did not enter personal data after registration as indicated under the item “USERS”, it is necessary to enter the missing personal data at this point. In the case of prior entry of personal data, the data is automatically displayed.
If the user (buyer) wants to make a purchase on behalf of a company, they should select the option “Invoice on the company” and enter the tax number of the company.
Step 6: Delivery address
By clicking the button “NEXT STEP”, the user (buyer) enters the delivery data. If the user (buyer) ticks the box “Delivery address is the same as the buyer's address”, the delivery data is automatically filled in.
Step 7: Method of payment
The buyer can choose between the following methods of payment:
- Payment by pro forma invoice (to the seller’s account)
- Payment using payment cards or credit cards
Step 8: Review your order
In this step, the buyer can once again review the content of the cart (“Edit Cart”), the entered data and the entered methods of order execution as well as the entered payment method.
By clicking on the “CONFIRM” button, the order is completed and the buyer agrees to the payment.
Step 9: Review and confirmation of the order
The provider will review the order and inform the buyer about the receipt of the order by e-mail. Notification (entitled: (“Order submitted”) containing a summary of the order and instructions for payment will be sent to the buyer. The provider reserves the right to contact the buyer via the provided phone number to verify the provided information or request additional information in order to complete the order.
The order is definitively placed after the receipt of the entire payment by pro forma invoice. After completing the transfer, the buyer will receive an order confirmation by e-mail with a specified delivery deadline.
When delivering items that the provider does not have in stock in their warehouse, the provider depends exclusively on the delivery by the supplier and on the supplier's delivery period. If the delivery period is very long and the buyer refuses to wait, the buyer can inform the provider who will remove the item from the order and return to the buyer any funds already paid, the remaining items from the order can be either delivered or the entire order can be cancelled. If the supplier fails to confirm the deliverability of the ordered items in a period of one month from the date of placing the order, the provider may reject the buyer's order for reasons of unavailability. On the day of rejection, the buyer's order ceases to take effect. The provider assumes no liability for damage caused by longer delivery periods or failure to deliver items that the provider does not have in stock in their own warehouse.
The sales contract between the provider and the user (buyer) is concluded at the moment of sending an e-mail to the user confirming the order and delivery deadline following the order placement and paying the pro forma invoice. From that moment on, all prices and other conditions are fixed and apply to both the seller and the buyer.
Data on the status and content of the order are always available to the user on the website of the provider which applies to all users.
Step 10: Shipment of goods
When the ordered products are ready for shipment, the provider sends them to the user (buyer) by mail at the expense of the buyer (the costs have already been charged in the pro forma invoice).
PAYMENT METHODS
The provider provides the following payment methods:
– payment by pro forma invoice
When paying by pro forma invoice, the total amount shall be credited to the following account:
LabelProfi d.o.o., Ozare 18a, 2380 Slovenj Gradec, Slovenia, EU
Bank account: SI56 0317 5100 0000 271
Reference model: SI00
Please enter the number of the order under the payment reference: (order number)
BIC/SWIFT: SKBASI2X
In the case of payment by pro forma invoice, the products are dispatched after receipt of payment and the production of the products. The payment must be settled in full within 7 days of receipt of the provider's notification confirming the receipt of the order “Order submitted”, whereby the 7-day period begins on the next day after the receipt of that e-mail. The pro forma invoice is sent to the user (buyer) by the provider as part of this e-mail. For a more rapid processing of the order, the buyer can inform the provider of the payment made to the e-mail address of the provider [email protected]. If the payment is not settled within the 7-day period described, the order will be automatically considered cancelled. Before the deadline, the provider will sent the buyer a reminder.
- payment with Visa, MasterCard®, Diners, American Express payment or credit cards
In the case of payment by payment or credit cards, the following conditions apply:
- the payer must be the same person or organisation as the owner of the payment or credit card,
- in the case of payment with a payment or credit card, customers must check with their bank in advance whether the online payment function is enabled for the card which they want to use to perform the payment.
More information about the Bankart system is availably to the buyers at http://www.bankart.si/en/offer/processiranje-prometa-placilna-kartic/
In cases of need, customers can contact the Bankart contact centre for assistance in using the cards at the following telephone number: 00 386 (0)1 583 41 83. In order to ensure the highest level of payment security, payment and/or credit card issuers monitor the authenticity of the transactions carried out. In the event of suspected misuse, any such transaction shall be handed over to the competent authorities for the prevention of misuse without prior notice.
After the confirmation of the receipt of the order, it is not possible to change the contents or of the final amount of the order, except in exceptional cases with the approval of the provider.
INVOICING
Together with the ordered items, the provider also sends an invoice to the user. The invoice details the price, tax and any other costs related to the purchase.
The buyer is obliged to verify the correctness of the data before submitting the order. The buyer is obliged to verify the correctness of the invoice information and to inform the provider of any errors within 3 working days at the latest. Later objections regarding the regularity of issued invoices shall not be considered.
PRICES
All prices in the online store are listed in EUR and include VAT (value added tax).
Prices are valid at the time of order and do not have a predetermined validity, except in case of discount where the validity of the discount is specifically marked.
The prices apply in the case of payment by the payment methods and under the conditions mentioned above.
Despite efforts to provide the most accurate data, it may be that the price information is incorrect. In this case, or if the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase.
Discounts, promotional codes, etc. do not add up unless explicitly stated otherwise on the provider's website.
GIFT CARDS/ PROMOTIONAL CODES
As a way of special promotion, users can also buy certain products with the help of special gift cards and discount promotional codes, which they receive in different ways. The promotional code or gift card brings various benefits when purchasing and is time-limited. Such promotional codes and rules of use will always be clearly specified.
ACCEPTANCE OF GOODS AND DELIVERY
Orders placed will be shipped within the deadline determined at the time of order confirmation or as soon as they are back in stock or produced.
In the case of a pro forma invoice payment, the order will be dispatched when the purchase price is paid based on the pro forma invoice, if the buyer informs the provider of the payment made and sends him a confirmation of payment. The provider is not obliged to check every day whether the buyer has already paid the purchase price according to the pro forma invoice, so if the buyer does not send the payment confirmation themselves, the provider is obliged to check the payment of the buyer only on the last day of the 7-day payment deadline.
Shipment of goods is not carried out on Saturdays, Sundays and on public holidays.
The contracting partner for delivery of shipments performs the services in accordance with its general terms and conditions. Delivery is made to the desired address, which the buyer enters as information concerning the user when executing the order (delivery address).
DELIVERY FAILURE
If the buyer is not at home at the time of delivery, the delivery service leaves a notice in the mailbox about the postal package and how it can be retrieved.
RIGHT OF WITHDRAWAL FROM THE CONTRACT
The buyer, who is a consumer within the meaning of the Consumer Protection Act, may, within 14 days after receiving the goods, notify the provider in writing about the withdrawal from the contract, without having to state the reason for the decision, provided that the items are not manufactured according to the exact instructions of the consumer and adapted to their personal needs.
The consumer does not have the right to withdraw from the contract in respect of products made according to the exact instructions of the consumer and adapted to their personal needs. It is considered that all orders placed through the LabelProfi online store are made according to the exact instructions of the consumer and adapted to their personal needs.
COMPLAINTS
Where:
– the item does not have the characteristics necessary for its normal use or for marketing,
– the item does not have the characteristics necessary for the particular use for which the buyer buys it, but which the provider was familiar or should have been
familiar with,
– the item has no qualities and distinctions that were explicitly or silently agreed or prescribed,
– the provider has delivered a product that does not match the sample or model, unless the sample or model was shown only for notification,
– has a slight material defect.
The buyer must notify the provider of the defect via the e-mail address [email protected] and provide a detailed description of the defect in the notification of the defect. The buyer must allow the provider to inspect the product. If the defect is not in dispute, the provider must comply with the buyer's request as soon as possible and within eight days at the latest. If there is a dispute about the defect, the provider must give the buyer a written answer within the same period. The right to have an item replaced or to the repayment of the purchase price in the event of material errors is regulated in more detail by the provisions of the Consumer Protection Act and the Obligations Code.
The defective product shall be returned by the buyer together with the complaint form to the address: LABELPROFI, proizvodnja in storitve d.o.o., Ozare 18A, 2380 Slovenj Gradec, Slovenia. If possible, the provider will replace the product, otherwise the provider will act in harmony with the Consumer Protection Act and the Code of Obligations. The provider reserves the right to reject the complaint in the following cases:
– if the uselessness of the item is the result of improper practices of the user,
– if the user has used the goods without limitations until the withdrawal from the contract.
COMPANY DETAILS
LABELPROFI, proizvodnja in storitve d.o.o.
Ozare 18A
2380 Slovenj Gradec
Registration number: 5871379000
Tax number: SI 60290099
COMPLAINTS AND DISPUTES
The buyer or user can send any questions, complaints and other comments to the e-mail address [email protected].
In accordance with legal regulations, the provider does not recognize any out-of-court consumer dispute resolution provider as competent to resolve any consumer dispute that the consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act.
The controller or seller will endeavour to resolve complaints and possible disputes in an
amicable manner, however if this is not possible, the court in Slovenj Gradec shall have jurisdiction in disputes arising from the
relationship between the buyer and the seller or user and the controller, and the application of Slovenian law is agreed.
Slovenj Gradec, November 2022
